Apply Voice-of-the-Customer Best Practices to Voice-of-the-Employee Initiatives


Published: 25 April 2017 ID: G00326286

Analyst(s): | |

Purchase this Document

Price: $195.00 USD (PAGES: 13)

To purchase this document, you will need to register or sign in above.

Summary

Within the digital workplace, the voice-of-the-employee concept is gaining traction as a way to consolidate worker feedback and take action. Here, we identify key voice-of-the-customer best practices that application leaders transforming human capital management should apply to VoE initiatives.

Table of Contents

  • Introduction
  • Analysis
    • Build a VoE Strategy That Includes Metrics and Measurement Rationale, as Well as Expected HCM and Broader Business Outcomes
      • Build the Business Case
      • Develop the Initiative Infrastructure
      • Define Scope Within the Organization's Broader Engagement Strategy
      • Learn From Others
      • Educate Stakeholders Early and Often
    • Determine the Right Data Sources, Collection and Measurement Methods, and Enabling Technology Options
      • Audit Existing Activities and Apply Best Practices
      • Engage a Consultancy as Needed
      • Embrace a Multiphase Strategy
      • Pilot the Most Promising Feedback Technologies
      • Determine the Best-Fit Solution Architecture and Data Model
    • Make the VoE Initiative Actionable by Equipping Stakeholders to Respond Quickly to VoE Data Insights
      • "Close the Loop" by Creating a Mechanism for Insight and Action Distribution
      • Develop Metrics and Measure the Impact of the Initiative Over Time
  • Gartner Recommended Reading
© 2017 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Why Gartner

Gartner delivers the technology-related insight you need to make the right decisions, every day.

Find out more