Market Guide for Social Customer Service Applications


Published: 04 October 2017 ID: G00317685

Analyst(s): |

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Summary

The market for social customer service applications is leveling out, with existing vendors expanding capabilities to support messaging and few new entrants. As application leaders supporting CRM adopt long-term strategies, we see social media suites and multichannel providers dominating.

Table of Contents

  • Market Definition
  • Market Direction
  • Market Analysis
  • Representative Vendors
    • Astute Solutions
    • Aurea (Jive Software)
    • Brand Embassy
    • Clarabridge
    • Conversocial
    • HelpSocial
    • Hootsuite
    • inSided
    • Lithium
    • Oracle
    • Pegasystems
    • Salesforce
    • Social Touch
    • Sparkcentral
    • Spredfast
    • Sprinklr
    • Vanilla
    • Verint
    • Zendesk
  • Market Recommendations
    • Appendix
  • Gartner Recommended Reading
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