How to Work With an MSSP to Improve Security

Published: 30 January 2018 ID: G00343485

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Managed security services are an increasingly popular way to improve information security, yet many engagements struggle to succeed. This guidance helps technical professionals shape the MSSP relationship, refine their expectations and co-develop successful security architectures.

Table of Contents

  • Problem Statement
    • Document Scope
  • The Gartner Approach
  • The Guidance Framework
    • Prework
      • Reasons to Use an MSSP
      • MSSP and MDR Business Models
      • Limits of "Outsourcing Security" and MSSPs
    • Stage 1: Planning
      • Define the Scope
      • Satisfy MSSP Engagement Prerequisites
      • Assign a Relationship Lead
    • Stage 2: Selecting
      • Understand MSSP/MDR Pilot Structure
      • Evaluate MSSP Personnel
      • Prepare for the HR Limitations of the MSSP Model
    • Stage 3: Contracting
      • Create Statements of Work
      • Refine Service Descriptions
      • Agree on Service Key Dates
      • Review Key Dependencies
      • Refine the Joint Responsibility Model
      • Solidify SLAs
      • Agree on Governance Procedures
      • Draft and Sign the Contract
    • Stage 4: Onboarding
      • Deploy the Technology
      • Configure Remote Access and Access to Data Sources
      • Initiate Knowledge Transfer
      • Refine and Share Contact Information
      • Synchronize Security Processes
      • Perform Extended MSSP Testing
      • Review Gartner's Example of an Onboarding Timeline
    • Stage 5: Operating
      • Integrated Security Operations
    • Stage 6: Expanding
      • Grow With Your MSSP
    • Stage 7: Leaving
  • Risks and Pitfalls
    • Related Guidance
  • Gartner Recommended Reading
© 2018 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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