Implementing Microsoft Office 365: Gartner Survey Results and Analysis, 2018

Published: 02 February 2018 ID: G00343224


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As Office 365 adoption continues to grow, the nature of the service is also changing. Gartner asked enterprises why they chose Office 365, what challenges they are facing and what has impressed (or disappointed) them most. Here are the lessons learned for technical professionals from this survey.

Table of Contents

  • Analysis
    • Listening to Our Panel: Office 365 Drivers, Technical Problems and Surprises/Disappointments
      • Costs, Licensing and Cloud Are Primary Reasons for Using Office 365
      • Operational Issues Are the Largest Source of Technical Challenges
      • New Office 365 Features Are Both Exciting and Frustrating
    • Analyzing the Numbers: Growth, Most Valuable Products, Hybrid, Mobile and Licensing
      • Adoption of a "Young" Office 365 Continues to Grow
      • Enterprises, Especially Large Ones, Should Plan for Hybrid
      • Email and ProPlus Are Not the Only Office 365 Products in Use
      • Office 365 Mobile Apps Are Popular and Mostly Reflect Desktop Use
      • Office 365 Enterprise E3 Is the Most Popular License Plan
  • Recommendations
    • Build Your Business Case on Cost, Licensing and Moving to the Cloud
    • Support Products Beyond Exchange, ProPlus and OneDrive for Business
    • Implement Hybrid Identity Management
    • Mitigate the Risks of Using the Office 365 Mobile Apps
  • Conclusion
  • Gartner Recommended Reading
© 2018 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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