Digital Disruption Profile: Conversational UX


Published: 27 February 2018 ID: G00338631

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Summary

Conversational AI platforms (at DD2 in the disruptor scale, rising to DD3) have already begun to disrupt interactions (ultimately transactions) between brands and consumers. B2B will be the next environment addressed as conversations (and platforms) mature. CIOs must begin addressing CAP strategies.

Table of Contents

  • Analysis
    • Definition
    • Impact and Position
    • Elements of Disruption
    • Disruptions and Fundamental Shifts
    • Secondary Effects
    • Evidence Matrix
      • Examples
  • Gartner Recommended Reading
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