Recruit, Renovate and Retrain to Gain the Skills Needed for the Digital Workplace


Published: 26 April 2018 ID: G00354977

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Summary

Sweeping changes to the technologies and processes that power end-user computing will create ongoing skills gaps for operations and support staff. I&O leaders responsible for end-user computing must keep the skills matched with rapidly evolving needs.

Table of Contents

  • Introduction
  • Analysis
    • Build Needed Skills and Fill Immediate Gaps Through Cross-Functional Temporary Duty Assignments, OTJ Knowledge Transfer and Brown-Bag Sessions
    • Identify New Roles and Future Skills Needs by Evaluating Your Strategic Roadmap for Investments Through a Processes and Skills Lens
    • Reinforce Formal Training Investments With Lower Cost, Continuous Upskilling Programs Built Around Targeted Objectives, Incentives and Gamification
  • Gartner Recommended Reading
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