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Successful CX programs don't just find and reduce problems in current customer journeys; they also detect and resolve unmet customer needs and wants in innovative ways. CX leaders can use the CX pyramid framework to forge powerful experiences that deliver greater customer loyalty and brand advocacy.
Table of Contents
Use the CX Pyramid to Identify Powerful Opportunities in Customer Journeys
Identify and Resolve Risks in Innovative Customer Experiences
Set Appropriate Expectations and Goals When Launching Innovative Customer Experiences
What to Do Next
- Use the CX Pyramid to Identify Powerful Opportunities in Customer Journeys
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