Critical Capabilities for Telecom IT Services for CSPs, Worldwide

Published: 16 August 2018 ID: G00367650

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Service providers' capabilities differ across three telecommunications IT services use cases. CSP infrastructure and operations leaders should use this document and its companion publication to choose a provider with capabilities that best match their use-case requirements.

Table of Contents

  • What You Need to Know
  • Analysis
    • Critical Capabilities Use-Case Graphics
    • Vendors
      • Accenture
      • Amdocs
      • Huawei
      • IBM
      • TCS
      • Tech Mahindra
    • Context
    • Product/Service Class Definition
    • Critical Capabilities Definition
      • Digital Business Consulting
      • Operation Support System Competency
      • Business Support System Competency
      • Telecom Best Practice
      • Business Change Management
      • Operational Excellence
      • Continuous Improvement
    • Use Cases
      • Telecom IT Strategy
      • Telecom IT Implementation Services
      • Telecom IT Managed Services
  • Inclusion Criteria
    • Critical Capabilities Rating
  • Gartner Recommended Reading
© 2018 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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