The 2019 CIO Agenda: Securing a New Foundation for Digital Business


Published: 15 October 2018 ID: G00366991

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Summary

Digital business is maturing, from tentative experiment to application at massive scale. As CIOs, you must respond. Insights drawn from the 2019 Gartner CIO Survey, the world’s largest survey of CIOs and IT leaders, will help define your leadership agenda for 2019 and beyond.

Table of Contents

  • Foreword
    • Acknowledgments
  • Executive Summary
    • Four New Imperatives for CIOs
      • 1. Business Model Change Is Now the Rule, Not the Exception
      • 2. Secure Consumer-Centricity
      • 3. Resourced Product Management
      • 4. Business-Enabling Technology
  • Business Model Change Is Now the Rule, Not the Exception
    • Digital Initiatives Becomes Top Priority, Along With Growth
    • Digital Maturity Is Increasing Across the Board
    • The Age of Scaling of Digital Business Is Dawning
    • Scaling of Digital Business Makes Business Model Change Inevitable
    • IT Budgets Are Holding Steady
      • Recommendations
  • Secure Consumer-Centricity
    • Top Performers Combine Multiple Elements to Deliver Superior Consumer Experience
    • Consumer-Centricity Balances Customer Experience With Business Performance
    • Cybersecurity Pays You Back
    • Measure What Matters — Digital ROI
      • Recommendations
  • Resourced Product Management
    • Master the Move From Projects to Products
    • Pursue Purposeful Development of People and Culture
    • Overcoming Barriers to Success
  • Business-Enabling Technology
    • Exploit Transformational Technologies to Supercharge Business Model Change
    • Rebalance Your Technology Portfolio to Support the Business
      • Recommendations
    • Conclusion
  • Appendix: Case Studies
    • E.SUN Bank Transforms Bank Operations to Bring Clients a New Digital Experience
      • State of the Enterprise Operating Model
      • Transforming the Enterprise Operating Model: New Expectations
      • Transformation Process: How Change Was Achieved
      • Delivering Results
    • Gazprom Neft Adopts Digital Business Strategies to Drive New Efficiencies
      • State of the Enterprise Operating Model
      • Transforming the Enterprise Operating Model: New Expectations
      • Transformation Process: How Change Was Achieved
      • Delivering Results
    • Maersk Drilling Uses AR as a Technology Game Changer to Drive Product Innovation and Operational Efficiencies
      • State of the Enterprise Operating Model
      • Transforming the Enterprise Operating Model: New Expectations
      • Transformation Process: How Change Was Achieved
      • Delivering Results
    • Ping An Technology Uses an Incubator Model to Transform From Traditional Insurer to Tech Giant
      • State of the Enterprise Operating Model
      • Transforming the Enterprise Operating Model: New Expectations
      • Transformation Process: How Change Was Achieved
      • Delivering Results
    • Queensland Government Finds Missing Children Using an Automated Data Sharing and Response System
      • State of the Enterprise Operating Model
      • Transforming the Enterprise Operating Model: New Expectations
      • Transformation Process: How Change Was Achieved
      • Delivering Results
    • Southern New Hampshire University Delivers a Transformative Digital Education Model
      • State of the Enterprise Operating Model
      • Transforming the Enterprise Operating Model: New Expectations
      • Transformation Process: How Change Was Achieved
      • Delivering Results
  • Further Reading
    • Related Content
    • Gartner Executive Programs Reports
    • Core Research
© 2018 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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