CRM On-Demand Vendor Guide, 2007

Archived Published: 22 March 2007 ID: G00146518

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The number of CRM vendors that provide software as a service continues to grow. Categories, such as sales force automation, have many vendor alternatives, while others, such as market resource management, have few. Use this guide to find vendors with software as a service as a deployment option.

Table of Contents

  • What You Need to Know
  • Analysis
    • The Three Major Elements That Define SaaS
    • Marketing Applications
      • Campaign Management
      • E-Mail Marketing
      • Lead Management
      • Marketing Resource Management
    • Sales Applications
      • E-Commerce
      • Partner Relationship Management
      • Price Management
      • Sales Configuration
      • Sales-Effectiveness-Related Applications
      • SFA
      • Sales Incentive Compensation Management
    • Customer Service and Field Service Applications
      • Contact Center Performance Management
      • Customer Service and Support
      • E-Learning
      • E-Service Suites
      • Field Service
      • Quality Management
      • Self-Service Vendors (Chatterbots, Self-Service and Virtual Agents)
      • Workforce Management
© 2007 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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