Not a Gartner Client?
Want more research like this?
Learn the benefits of becoming a Gartner client.
The number of CRM vendors that provide software as a service continues to grow. Categories, such as sales force automation, have many vendor alternatives, while others, such as market resource management, have few. Use this guide to find vendors with software as a service as a deployment option.
Table of Contents
What You Need to Know
The Three Major Elements That Define SaaS
- Campaign Management
- E-Mail Marketing
- Lead Management
- Marketing Resource Management
- Partner Relationship Management
- Price Management
- Sales Configuration
- Sales-Effectiveness-Related Applications
- Sales Incentive Compensation Management
Customer Service and Field Service Applications
- Contact Center Performance Management
- Customer Service and Support
- E-Service Suites
- Field Service
- Quality Management
- Self-Service Vendors (Chatterbots, Self-Service and Virtual Agents)
- Workforce Management
- The Three Major Elements That Define SaaS