Gartner Research

CIO Leadership, Culture and People Primer for 2020

Successful digital transformation requires efforts toward people and culture.

Analysts: Yuko Adachi, Daniel Sanchez Reina, Suzanne Adnams, Christie Struckman, Lily Mok, De’Onn Griffin

Culture and talent are high priorities for C-level executives. Since most of the organizational change is underpinned by technology, CIOs are in a unique position to influence the culture and talent in their organization. 

By 2021, CIOs will be as responsible for leading workplace culture as their peers in HR.

CIOs can’t rely on strategies that led them to where they are; they must understand the level of change necessary and develop leadership competencies needed to support a crisis. This 2020 research primer will help CIOs understand the changing expectations from them and will provide guidance to create an adaptive and resilient IT organization with an inclusive culture.

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