Gartner Research

How to Reduce the Cost of PC Support

Published: 09 March 2011

ID: G00211079

Analyst(s): Terrence Cosgrove


Gartner's PC total cost of ownership models illustrate the importance of management for reducing cost, as client support has become less efficient and more costly.

Table Of Contents
  • Overview
  • Support Staffs Are Becoming Less Efficient
    • Mobility
    • Increasingly Complex Configurations
    • Process Immaturity
  • Tightening Control of the PC
  • Remote Imaging
  • Process Formalization
  • Application Portfolio Reduction
  • Centralized Desktop Services

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