Gartner Research

Magic Quadrant for Help Desk Outsourcing, North America

Published: 29 March 2011

ID: G00210944

Analyst(s): Helen Huntley , William Maurer , Bryan Britz , David Ackerman

Summary

The Gartner 2011 Magic Quadrant for North American help desk outsourcing services examines 21 service providers. Use this Magic Quadrant to help identify and evaluate the right potential providers to support your help desk outsourcing needs.

Table Of Contents

What You Need to Know

Magic Quadrant

  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • ACS, A Xerox Company
    • CGI
    • Ciber
    • CompuCom
    • CSC
    • Dell
    • Fujitsu
    • Genpact
    • GlobalServe
    • HCL Technologies
    • HP
    • IBM
    • Maintech
    • Patni Computer Systems
    • Pomeroy
    • Siemens IT Solutions and Services
    • Stefanini TechTeam
    • Technisource
    • Unisys
    • Verizon
    • Wipro

Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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