Gartner Research

Market Insight: Gartner's Product Support Maturity Scale, Version 2

Published: 14 March 2012

ID: G00228345

Analyst(s): Rob Addy


Two years after its introduction, the Gartner Product Support Maturity Scale has been revised to reflect changes in the market, advances in underpinning technologies and lessons learned from its application in the field.

Table Of Contents


Background and Context

  • The Gartner Product Support Maturity Scale
    • Definitions
  • The Evaluation Criteria
  • The Gartner Product Support Maturity Scale, Version 2
    • Primary Maturity Evaluation Criteria
  • In-Depth View of the Gartner Product Support Maturity Scale, Version 2
    • Secondary Maturity Evaluation Criteria

The Impact


  • Recommended Actions

Recommended Reading

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