Gartner Research

Total Cost of Ownership of Mobile Devices: 2012 Update

Published: 20 March 2012

ID: G00229907

Analyst(s): Federica Troni


Gartner has identified common usage patterns and support styles for mobile devices, and has estimated the total cost of ownership for each.

Table Of Contents


  • Use Patterns and Support Scenarios
    • Platform Support Level
    • Appliance Support Level
    • Concierge Support Level
  • Assumptions in Our Model
    • Devices Under the Platform Support Level
    • Ruggedized Devices Under the Platform Support Level
    • Devices Under the Appliance Support Level
    • Devices Under the Concierge Support Level
  • Other Considerations

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