Gartner Research

Best Practices for Transitioning ERP/Business Application Support From the Develop Phase to the Operate and Evolve Phase

Published: 27 April 2012

ID: G00232472

Analyst(s): Pat Phelan


When deploying an enterprise-spanning application such as ERP, supply chain management and CRM, enterprises must plan the transition from project to sustainment support to leverage the application skills gained during the project, and to ensure optimum service levels after go-live.

Table Of Contents


  • How to Include the Business in ERP Support
    • Superusers
    • BPAs
    • Organizational Change Management
    • Investment Control
  • What to Include Under the Umbrella of ERP/Business Application Support

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