Gartner Research

ERP Support: The Role of the Superuser

Published: 27 April 2012

ID: G00233640

Analyst(s): Pat Phelan


Superusers serve a key role in ERP/business application support. In addition to being on the front line with users, they act as liaisons between the business and IT organizations, enabling IT to focus on the technical aspects of system support.

Table Of Contents


  • The Role of Superusers
  • Preparing Superusers for Success
  • What Can Go Wrong?

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