Gartner Research

Leverage the Cynefin Framework to Improve IT Operations Decision Making

Published: 24 October 2012

ID: G00239796

Analyst(s): Cameron Haight


Management approaches based on best practices are not universally applicable, especially in an increasingly complex and ambiguous world. We discuss how IT operations teams can apply the Cynefin framework to improve operational effectiveness.

Table Of Contents
  • Key Challenges



  • Leveraging the Cynefin Framework
  • Dealing With Different Systems or Environments
  • Leverage Best Practices for Simple Problems
  • Leverage Good Practices for Complicated Problems
  • Leverage Emergent Practices for Complex Problems
  • Leverage Novel Practices for Chaotic Problems
  • Learning the Cynefin Approach
  • Summary

Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.