Gartner Research

Taxonomy of HR BPO Service Delivery Models: Select the Right Model to Meet Desired Outcomes

Published: 29 November 2012

ID: G00246164

Analyst(s): Morgan Yeates


This document describes the four primary HR business process outsourcing service delivery models that have emerged in the market. CIOs and sourcing managers making an HR BPO decision can use the models' components, differentiators, pros and cons when seeking a solution to meet desired outcomes.

Table Of Contents
  • Key Challenges



  • Understand Characteristics of the Four Primary SDMs
    • People-for-Process BPO
    • Client's Platform BPO
    • Provider's Platform BPO
    • Business Process as a Service
  • Understand Impacts of Underlying SDM Components
    • Infrastructure Components
    • Platform and Application Components
    • People and Process Workflow
  • Find the Right Combination of SDMs and Underlying Components to Meet Your Objectives

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