Gartner Research

Hype Cycle for IT Operations Management, 2013

Published: 23 July 2013

ID: G00252566

Analyst(s): Patricia Adams , Milind Govekar

Summary

IT operations management is a mature market overall; however, several disruptive and hyped technologies are emerging in the production environment. Infrastructure and operations leaders should use this Hype Cycle to set expectations when investing in these technologies.

Table Of Contents

Analysis

  • What You Need to Know
  • The Hype Cycle
    • Retired
    • Hype Cycle Overview
    • Peak of Inflated Expectations
    • Trough of Disillusionment
    • Slope of Enlightenment
    • Plateau of Productivity
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • ValueOps
    • Business Value Dashboard
    • Business Productivity Teams
    • IT Operations Gamification
    • Software License Optimization Tools
    • IT Operations Analytics
    • IT Service Support Management Tools
    • Social IT Management
    • DevOps
    • Service Billing
    • Application Release Automation
  • At the Peak
    • IT Workload Automation Broker Tools
    • IT Financial Management Tools
    • Cloud Management Platforms
    • Capacity-Planning and Management Tools
    • IT Service Catalog Tools
  • Sliding Into the Trough
    • Enterprise Application Stores
    • COBIT
    • IT Process Automation Tools
    • Application Performance Monitoring
    • IT Service View CMDB
    • Real-Time Infrastructure
    • Workspace Virtualization
    • IT Service Dependency Mapping
    • Business Service Management Tools
    • Network Configuration and Change Management Tools
    • Configuration Auditing
    • IT Management Process Maturity
    • ITIL
    • Server Provisioning and Configuration Management
    • IT Asset Management Tools
    • Service-Level Reporting Tools
  • Climbing the Slope
    • Hosted Virtual Desktops
    • IT Event Correlation and Analysis Tools
    • PC Application Virtualization
    • Network Performance Monitoring Tools
    • Mobile Device Management
  • Entering the Plateau
    • Client Management Tools
    • Infrastructure Monitoring
    • Network Fault Monitoring Tools
    • Job-Scheduling Tools
  • Appendices
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client