Gartner Research

Hype Cycle for IT Operations Management, 2013

Published: 23 July 2013

ID: G00252566

Analyst(s): Patricia Adams, Milind Govekar


IT operations management is a mature market overall; however, several disruptive and hyped technologies are emerging in the production environment. Infrastructure and operations leaders should use this Hype Cycle to set expectations when investing in these technologies.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
    • Retired
    • Hype Cycle Overview
    • Peak of Inflated Expectations
    • Trough of Disillusionment
    • Slope of Enlightenment
    • Plateau of Productivity
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • ValueOps
    • Business Value Dashboard
    • Business Productivity Teams
    • IT Operations Gamification
    • Software License Optimization Tools
    • IT Operations Analytics
    • IT Service Support Management Tools
    • Social IT Management
    • DevOps
    • Service Billing
    • Application Release Automation
  • At the Peak
    • IT Workload Automation Broker Tools
    • IT Financial Management Tools
    • Cloud Management Platforms
    • Capacity-Planning and Management Tools
    • IT Service Catalog Tools
  • Sliding Into the Trough
    • Enterprise Application Stores
    • COBIT
    • IT Process Automation Tools
    • Application Performance Monitoring
    • IT Service View CMDB
    • Real-Time Infrastructure
    • Workspace Virtualization
    • IT Service Dependency Mapping
    • Business Service Management Tools
    • Network Configuration and Change Management Tools
    • Configuration Auditing
    • IT Management Process Maturity
    • ITIL
    • Server Provisioning and Configuration Management
    • IT Asset Management Tools
    • Service-Level Reporting Tools
  • Climbing the Slope
    • Hosted Virtual Desktops
    • IT Event Correlation and Analysis Tools
    • PC Application Virtualization
    • Network Performance Monitoring Tools
    • Mobile Device Management
  • Entering the Plateau
    • Client Management Tools
    • Infrastructure Monitoring
    • Network Fault Monitoring Tools
    • Job-Scheduling Tools
  • Appendices
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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