Gartner Research

Best Practices for Establishing ERP Support Governance

Published: 13 August 2013

ID: G00252779

Analyst(s): Pat Phelan

Summary

This research describes the components of ERP support governance and offers best practices. ERP leaders at any stage of the ERP life cycle can use this research as a guide to establishing ERP support governance strategies.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Establish a Business-Based Investment Control Board to Maintain the ERP Vision
  • Establish a Change Control Group to Govern Business Process and Application Change Requests
  • Establish Data Governance to Develop and Maintain Data Standards, and to Monitor for Compliance With the Standards
  • Establish Environment Management and Architecture Controls to Keep Application Instances Synchronized
  • Establish Quality Assurance and Testing Controls That Align With the Risks Involved in Maintaining/Changing the ERP Solution
  • Establish Security Processes and Procedures for Maintaining Appropriate Security Access to the ERP Solution
  • Establish the Superuser Role to Ensure End-User Productivity, and Implement Mechanisms to Support the Network of Superusers
  • Establish Processes and Mechanisms for Managing and Delivering ERP Training Postimplementation
  • Establish Rules to Govern How ERP Changes Are Made, Tested and Moved Into Production, and Ensure That Compliance Requirements Are Met

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