Gartner Research

Best Practices for Establishing ERP Support Governance

Published: 13 August 2013

ID: G00252779

Analyst(s): Pat Phelan


This research describes the components of ERP support governance and offers best practices. ERP leaders at any stage of the ERP life cycle can use this research as a guide to establishing ERP support governance strategies.

Table Of Contents
  • Key Challenges



  • Establish a Business-Based Investment Control Board to Maintain the ERP Vision
  • Establish a Change Control Group to Govern Business Process and Application Change Requests
  • Establish Data Governance to Develop and Maintain Data Standards, and to Monitor for Compliance With the Standards
  • Establish Environment Management and Architecture Controls to Keep Application Instances Synchronized
  • Establish Quality Assurance and Testing Controls That Align With the Risks Involved in Maintaining/Changing the ERP Solution
  • Establish Security Processes and Procedures for Maintaining Appropriate Security Access to the ERP Solution
  • Establish the Superuser Role to Ensure End-User Productivity, and Implement Mechanisms to Support the Network of Superusers
  • Establish Processes and Mechanisms for Managing and Delivering ERP Training Postimplementation
  • Establish Rules to Govern How ERP Changes Are Made, Tested and Moved Into Production, and Ensure That Compliance Requirements Are Met

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