Gartner Research

Introducing the Five-Stage Sales and Operations Planning Maturity Model for Supply Chain Leaders

Published: 10 September 2013

ID: G00253499

Analyst(s): Debashis Tarafdar, Jan Kohler, Noha Tohamy, Marko Pukkila


Hundreds of companies have relied on Gartner's sales and operations planning four-stage maturity model to assess and improve business performance. This research introduces a five-stage model that reflects the same principles, but provides more granular description and advice for each stage.

Table Of Contents


  • Introduction
  • A Refresher on the Four-Stage S&OP Model
  • The New Five-Stage S&OP Maturity Model
    • Stage 1: React
    • Stage 2: Anticipate
    • Stage 3: Integrate
    • Stage 4: Collaborate
    • Stage 5: Orchestrate
  • Leveraging the S&OP Five-Stage Model to Reach Higher Maturity Levels

Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.