Gartner Research

Taming the Digital Dragon: The 2014 CIO Agenda

Published: 31 December 2013

ID: G00261080

Analyst(s): Graham Waller , Dave Aron


In 2014, CIOs must transition to a new era of enterprise IT — an era of digitalization that impacts strategy, leadership, structure, talent and financing. They must build digital leadership and bimodal capability, while renovating the core of IT and otherwise preparing for the digital future.

Table Of Contents
  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help


Executive Summary

  • Welcome to the third era of enterprise IT
  • Create powerful digital leadership
  • Renovate the core
  • Build bimodal capability

Welcome to the Third Era of Enterprise IT

  • Business as usual, with a shift to growth
  • The digital dragon is upon us, and most companies aren't ready
  • We are entering a third era of enterprise IT
  • Taming the digital dragon necessitates a three-part response

Create Powerful Digital Leadership

  • Progressing to the third era of IT requires an emphasis on leadership
  • Recognize digital leadership as distinct from IT leadership
  • Understand the role of the chief digital officer
  • Build a digitally savvy C-suite

Renovate the Core

  • Technology priorities reveal two complementary goals
  • Renovate all aspects of the core
  • Deploy the public cloud to support agility
  • Escape partner relationships that aren't working for you

Build Bimodal Capability

  • A single mode of IT is not enough
  • Agile software development is helpful but not enough
  • Competing in a digital world requires completing your bimodal capability

Conclusion: Craft Your Digital Legacy

Appendix: Case Studies, Additional Data, Demographics

  • BBVA implements a sophisticated multicloud vision
  • Channel 4 is working with small partners to drive innovation
  • IPC makes a commitment to agile
  • Jollibee Foods uses a mature hybrid-cloud approach
  • Digital leadership transforms Miroglio Group
  • Priority Health sees speed of response as vital in uncertain times
  • Seoul National University Bundang Hospital goes fully digital to replatform its health systems and services
  • Tesco is innovating with suppliers
  • Universidad Tecnologico de Monterrey takes higher education from "nano-collaboration" to "hyperconnection"
  • Yum Brands recognizes the importance of the CIO-CDO role

Further Reading

  • Related content
  • Gartner Executive Programs reports
  • Core research

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