IT organizations need to reframe their perspective on "shadow IT," engage with it and adopt practices that will exploit it as a delivery mechanism, albeit with some guardrails and clarification of accountability to mitigate the risks and enhance the value.
- Define Clear Accountability
- Define or Update Policies and Guidelines
- Create Limits
- Offer Support Services
- Decompose the Service Offerings
- Develop Bimodal IT
- Provide Multitiered Support
- Create a List of Approved Tools, Devices and Suppliers
- Provide Training and Consider Accreditation
- Create an Inventory
- Partner With Internal Auditing or a Group Risk Function
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