Gartner Research

Government Portals Are Evolving to Enable Digital Government

Published: 27 February 2015

ID: G00274706

Analyst(s): Glenn Archer


Citizen portals for federal, state and local governments have been used, with mixed success, for decades to provide information and to simplify and consolidate online services. Good portals drive service improvement and value, and represent an ideal transition platform to digital government.

Table Of Contents
  • Key Challenges



  • Leverage Your Whole-of-Government Portal to Simplify, Integrate and Digitize Policy and Process to Provide the Foundation to Evolve to Digital Government
  • Choose the Portal Model That Best Suits Your Current Context and Likely Future Direction
  • Take Great Care to Select an Online Credential That Is Fit for Purpose, Readily Obtained, Easily Used and Sufficiently Secure

Case Study

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.