Gartner Research

Organizational Change Is Centric to IT Projects' Success

Published: 09 April 2015

ID: G00274909

Analyst(s): Mbula Schoen


For IT projects that highly depend on rapid user adoption for success, PPM leaders must embed organizational change management practices in the project life cycle. Failure to do so will delay project implementation, impede the realization of benefits and diminish success.

Table Of Contents
  • Key Challenges



  • Delineate and Assign Organizational Change Management Responsibility to a Specific Person
  • Make a Solid Business Case for Organizational Change Management Funding That Is Independent of the IT Project Budget
  • Build Expertise in Organizational Change Practices as Part of the Core Capabilities of the IT Project
  • Elevate Organizational Change to a Default Practice in IT Projects by Including End-User Adoption and Satisfaction as Important Criteria to IT Project Success

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