Gartner Research

How to Create Successful Shared Services Using Northern Ireland's Enterprise Shared-Service Best Practices

Published: 20 May 2015

ID: G00276712

Analyst(s): Simon Mingay, John Kost

Summary

In this research, we provide CIOs and heads of share-service organizations a look at the nature and reasons for success in Northern Ireland's example of public-sector, multifunctional shared services.

Table Of Contents
  • Key Challenges

Introduction

  • The Challenge

Analysis

  • Ensure That Stakeholders With the Authority and Political Interest to Achieve Success Are Fully Onboard and Engaged
  • Consolidate Shared Services
  • Focus on Leadership and Governance
  • Bottom Line
    • Lessons Learned by ESS
    • What Success Looked Like for ESS

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