Gartner Research

How to Create Successful Shared Services Using Northern Ireland's Enterprise Shared-Service Best Practices

Published: 20 May 2015

ID: G00276712

Analyst(s): Simon Mingay , John Kost


In this research, we provide CIOs and heads of share-service organizations a look at the nature and reasons for success in Northern Ireland's example of public-sector, multifunctional shared services.

Table Of Contents
  • Key Challenges


  • The Challenge


  • Ensure That Stakeholders With the Authority and Political Interest to Achieve Success Are Fully Onboard and Engaged
  • Consolidate Shared Services
  • Focus on Leadership and Governance
  • Bottom Line
    • Lessons Learned by ESS
    • What Success Looked Like for ESS

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.