Gartner Research

Critical Capabilities for BPM-Platform-Based Case Management Frameworks

Published: 12 August 2015

ID: G00258617

Analyst(s): Rob Dunie , Janelle Hill , Kenneth Chin


Case management frameworks built on business process management platforms help solution architects deploy case-handling applications and offer an alternative to specialized case management applications and custom coding. We evaluate 12 vendors against nine critical capabilities in four use cases.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • AINS
    • Appian
    • AWPL
    • Eccentex
    • EMC
    • Hyland
    • IBM
    • Lexmark (Kofax)
    • MicroPact
    • Newgen Software
    • OpenText
    • Pegasystems
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Adaptive Case Handling
    • Content Interaction
    • Runtime Collaboration
    • Integration and Interoperability
    • Data Capture and Output Management
    • Out-of-the-Box Components
    • Intelligent Upgrades
    • Role-Based User Experience
    • Role-Appropriate Analytics
  • Use Cases
    • Investigative Cases
    • Incident Management
    • Service Request
    • Process-to-Decision
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Vendors Considered but Not Included
  • Critical Capabilities Rating

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