Gartner Research

Introducing the Gartner Digital Government Maturity Model

Published: 22 September 2015

ID: G00291003

Analyst(s): Glenn Archer, Andrea Di Maio , Rick Howard


This research provides a framework to assist CIOs and strategic planners in all government tiers to assess the maturity level of their organization's progress toward digital government and potential areas for improvement.

Table Of Contents


  • What You Need to Know
  • Introduction
  • The Gartner Digital Government Maturity Model
  • The Levels of Digital Government Maturity
    • Level 1 — Initial
    • Level 2 — Developing
    • Level 3 — Defined
    • Level 4 — Managed
    • Level 5 — Optimizing

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