Gartner Research

Three Rules to Renovate Your CMDB to Improve Business Outcomes

Published: 21 October 2015

ID: G00291639

Analyst(s): Gary Spivak, Hank Marquis, Katherine Lord


CMDBs promise substantial business benefits, but most fail to meet those expectations. Three simple rules can help I&O leaders and their teams deliver measurable business improvements from their configuration management databases.

Table Of Contents
  • Key Challenges



  • Tie CMDB Goals to Improved Business Outcomes
    • Use Team Exercises to Create Your CMDB Goals
    • Confirm That Your CMDB Project Goals Are Actionable
    • Recommended Actions
  • Include Just the Subset of IT Assets That Support Your CMDB Business Improvement Goals
    • Control CMDB Breadth and Depth
    • Recommended Actions
  • Place CMDB Contents Under IT Change Control and Keep the Contents Synchronized With Production Environments
    • Recommended Actions

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