Gartner Research

Eight Dimensions of Process IQ Determine How Smart Your Process Needs to Be

Published: 03 November 2015

ID: G00277005

Analyst(s): W. Roy Schulte , Rob Dunie , Michele Cantara


Intelligent business processes reshape themselves as they run. We introduce eight dimensions in the Gartner Business Process IQ Framework to help business transformation, process and analytics leaders assess how intelligent business processes need to be, to deliver promised business outcomes.

Table Of Contents
  • Key Challenges



  • Understand the Characteristics of Intelligent Business Processes
  • Use IBPs for Processes That Require Nontrivial "in the Moment" Decisions or Experimentation
    • Example: IBP Enables Accountability and Auditability in Hiring an Employee
  • Determine the Level of Data Quality Needed to Drive Analytics and Decisions in an IBP
  • Assess Process IQ Along Eight Dimensions

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