Gartner Research

Eight Dimensions of Process IQ Determine How Smart Your Process Needs to Be

Published: 03 November 2015

ID: G00277005

Analyst(s): W. Roy Schulte, Rob Dunie, Michele Cantara

Summary

Intelligent business processes reshape themselves as they run. We introduce eight dimensions in the Gartner Business Process IQ Framework to help business transformation, process and analytics leaders assess how intelligent business processes need to be, to deliver promised business outcomes.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Understand the Characteristics of Intelligent Business Processes
  • Use IBPs for Processes That Require Nontrivial "in the Moment" Decisions or Experimentation
    • Example: IBP Enables Accountability and Auditability in Hiring an Employee
  • Determine the Level of Data Quality Needed to Drive Analytics and Decisions in an IBP
  • Assess Process IQ Along Eight Dimensions

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.