Gartner Research

IT Key Metrics Data 2016: Key Infrastructure Measures: End-User Computing Analysis: Current Year

Published: 14 December 2015

ID: G00291392

Analyst(s): Linda Hall, Disha Badlani, Shreya Futela , Eric Stegman


This research contains high-level End-User Computing cost efficiency and support staff productivity ratios. Information provided was collected throughout 2015 from a global audience. Key cost and support distributions as well as metrics based on the environment scale are also included.

Table Of Contents


  • Overview
    • IT Key Metrics Data Research Background
    • IT Key Metrics Data Key Infrastructure Measures Overview
    • Using This Research
    • Gartner IT Key Metrics Data Series
    • IT Key Metrics Data Source
  • End-User Computing Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
  • End-User Computing Analysis Data Demographics
  • End-User Computing Cost as a Percent of Total IT Cost
  • Annual End-User Computing Cost per Personal Computing Device
  • End-User Computing Cost Distribution
  • End-User Computing FTEs as a Percent of Total IT FTEs
  • Salaries and Benefits Cost per End-User Computing FTE
  • End-User Computing FTE Distribution: Insourced Versus Contractor
  • Personal Computing Devices per End-User Computing FTE
  • Conclusions
  • Appendix: Exploring Gartner's Prescriptive Benchmark Analytics Capabilities
    • Gartner Benchmark Analytics Select Case Studies

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