Gartner Research

How to Avoid the Five Most-Common IT Automation Pitfalls

Published: 07 December 2015

ID: G00291936

Analyst(s): Robert Naegle

Summary

Infrastructure and operations leaders have identified five common pitfalls in automation initiatives that should be avoided and can be averted through the use of some common best practices. Look beyond tools to overcome these pitfalls and to avoid derailing your I&O automation initiatives.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Pitfall No. 1: Shortage of IT Automation People and Skills
    • Develop Process Definition and Automation Skills
  • Pitfall No. 2: There Is a Lack of Documentation for Existing Process
    • Establish a Process Documentation Culture, Starting With Standard and Repetitive Processes
  • Pitfall No. 3: Cultural Resistance
    • Attack Culture Resistance With Specific, Measurable Objectives and Incentive and Recognition Programs
  • Pitfall No. 4: Lack of Standards and Process Expertise
    • Establish Clear Process Standards, Automation Discipline and Governance
  • Pitfall No. 5: Loss of Focus and Traction
    • Document and Communicate the Primary Objective and Manage to Success Milestones
    • Prioritize the Areas of Greatest Operational Value
  • Appendix

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.