Gartner Research

'Insight Engines' Will Power Enterprise Search That Is Natural, Total and Proactive

Published: 08 December 2015

ID: G00275488

Analyst(s): Tom Eid , Whit Andrews , Guido De Simoni , Hanns Koehler-Kruener

Summary

Enterprise search has dominated the way people find information, but significant changes in what is available and what is desired are gathering pace. Digital content leaders must embrace a new technology that is redefining the market around search, one that Gartner terms the "insight engine."

Table Of Contents
  • Impacts

Analysis

  • The Insight Engine Defined
    • Natural
    • Total
    • Proactive

Impacts and Recommendations

  • Natural-language interfaces are increasingly common in consumer applications, particularly those available on mobile phones, and soon enterprise applications with similar insight engine capabilities will enable organizations to provide their clients with a more timely and personalized service
  • Investment in enterprise metadata management is necessary if organizations are to exploit useful insights from all the information they collect, which means making a significant number of additional sources of data searchable
  • Just as consumer search applications offer discovery of information without conscious query on behalf of the user, so enterprises must also create value for business users through a similar means of proactive search

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