Gartner Research

How to Plan Your ERP Project's 'Go Live', 'Hypercare' and Stabilization

Published: 15 December 2015

ID: G00293900

Analyst(s): Carol Hardcastle

Summary

Well-run ERP projects have a carefully selected implementation approach and "go live" date to minimize business disruption. ERP leaders should adopt three best practices to plan a managed business ramp-down and ramp-up, a "hypercare" phase, and finally a period of stabilization.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Work With Business Stakeholders to Agree a Carefully Chosen Go-Live Date, Supported by a Managed Business Ramp-Down and a Controlled Business Ramp-Up
  • Set Up a Hypercare Approach for the Period Immediately After Go-Live, With Predefined Exit Criteria Based on Business and IT Metrics
  • Move Into a Period of Stabilization as the Business Gains Competence in New Processes and Systems

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