Gartner Research

2016 CIO Agenda: A Financial Services Perspective

Published: 19 February 2016

ID: G00297526

Analyst(s): David Furlonger


FI CIOs are responding to digital challenges and new business opportunities. Their institutions must realign their organizations and mindsets in terms of a networked ecosystem of multifaceted business models, delivery mechanisms, talent, leadership and "coopetition" to survive and thrive.

Table Of Contents

Survey Objective

Data Insights

  • The State of Industry Digitalization
  • The Technology Opportunity: Capitalize on the Customer Context via Big Data and Digital Business
  • Business Threats Are Substantial: Resources, Security, Fintech Disruption, Cultural Behavior
  • Digital Execution and Performance Relies on Organizational Change
  • Digitalization Fundamentally Alters the Way Business Is Done, Behaviorally and Culturally; Sufficient Talent Is One Thing, Having the Right Talent Is Something Else
  • Regardless of the Presence of a Chief Digital Officer, Advanced Technology Leadership Is an Essential Component of Digital Excellence
  • Methodology

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