Gartner Research

Competitive Landscape: Leveraging Third-Party Maintenance Providers for Data Center and Network Maintenance Cost Optimization, North America

Published: 17 March 2016

ID: G00294372

Analyst(s): Christine Tenneson


Capturing share in the third-party maintenance market for hardware maintenance services begins with collective efforts from marketing, sales and channel organizations. This document identifies the key attributes for a TPM provider to be successful in three to five years.

Table Of Contents


  • Competitive Situation and Trends
  • Market Players
  • The Future of Competition
  • Competitive Profiles Top Performer — Data Center
    • Systems Maintenance Services (SMS)
  • Top Performer — Network
    • Curvature
  • Rising Star
    • Park Place Technologies
  • Disrupters
    • Ardent Support Technologies
    • Essintial Enterprise Solutions
    • XS International (XSi)
  • Stalwarts
    • Maintech
    • Service Express Inc. (SEI)
    • SSCS Global IT Services
    • TERiX Computer Service
  • Secondary Hardware Entrants
    • Atlantix Global Systems
    • CentricsIT
    • CXtec
  • References and Methodology

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