Gartner Research

Market Guide for Desktop as a Service

Published: 01 August 2016

ID: G00309724

Analyst(s): Federica Troni , Michael Silver , Tiny Haynes , Nathan Hill


As IaaS and SaaS adoption increases, end-user computing leaders are asking Gartner whether DaaS is ready to deploy. In this research, Gartner clarifies vendor service options and capabilities, and defines the criteria with which EUC leaders should consider DaaS in a complex and confusing market.

Table Of Contents

Market Definition

  • The Dimensions of DaaS
    • Platform, Software and Services Relationship
    • Scope of Services
  • Utility Billing
  • Pure Cloud or Hybrid

Market Direction

Market Analysis

  • Delivery Architecture
  • Service Scope
  • Service-Level Commitments
  • Endpoint and Platform Support
  • Compliance
  • Deployment Lead Time
  • Geographic Coverage
  • Pricing

Representative Vendors

  • Adapt
  • Amazon Web Services
  • Citrix
  • Dell Services
  • dinCloud
  • Dizzion
  • Evolve IP
  • NaviSite
  • NuveStack
  • The Sixth Flag
  • VMware

Market Recommendations

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.