Gartner Research

IT Operations Analytics Must Be Placed Within an AIOps Context

Published: 26 August 2016

ID: G00296333

Analyst(s): Will Cappelli


I&O leaders must extend the application of big data and machine-assisted analytics beyond availability and performance monitoring to the whole of IT operations to allow better integration of ITOM as a whole and enable cooperation between operations and other parts of IT and the business.

Table Of Contents
  • Key Challenges



  • Use Big Data and Machine Learning Technologies to Achieve a Data-Centric Approach to Availability and Performance Monitoring
  • Extend the Data-Centric Approach to Other ITOM Disciplines, and Seek to Exploit the Linkages It Allows Between ITOM, SEIM and Business Analytics

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