Gartner Research

What Rimini Street and Spinnaker Support Are Doing to Support Oracle and SAP ERP Products

Published: 01 September 2016

ID: G00313534

Analyst(s): Rob Wilkes, Pat Phelan

Summary

On-premises ERP solutions serve a role in some postmodern ERP strategies, but support quality and cost can be problematic. ERP leaders considering replacing Oracle or SAP technical maintenance and support services should evaluate Rimini Street and Spinnaker Support as options.

Table Of Contents

Analysis

  • Overview
  • Company Information
    • Customer Base — Support Services
    • Product Coverage
  • Service Approach
    • Response Time
    • Named Resources
    • Service Length
  • Service Lines
  • Value-Added Services
  • Global Tax, Regulatory and Compliance Services
  • Onboarding and Archiving Services
    • Onboarding
    • Archiving
  • Technical Maintenance and Support Services by Vendor/Product
    • Products and Versions Supported

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