Gartner Research

What Rimini Street and Spinnaker Support Are Doing to Support Oracle and SAP ERP Products

Published: 01 September 2016

ID: G00313534

Analyst(s): Rob Wilkes , Pat Phelan


On-premises ERP solutions serve a role in some postmodern ERP strategies, but support quality and cost can be problematic. ERP leaders considering replacing Oracle or SAP technical maintenance and support services should evaluate Rimini Street and Spinnaker Support as options.

Table Of Contents


  • Overview
  • Company Information
    • Customer Base — Support Services
    • Product Coverage
  • Service Approach
    • Response Time
    • Named Resources
    • Service Length
  • Service Lines
  • Value-Added Services
  • Global Tax, Regulatory and Compliance Services
  • Onboarding and Archiving Services
    • Onboarding
    • Archiving
  • Technical Maintenance and Support Services by Vendor/Product
    • Products and Versions Supported

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.