Published: 29 September 2016
Sourcing managers are struggling to develop the right capabilities to implement cloud-first strategies that require advanced services to assess, migrate, secure, manage and optimize hybrid IT environments. Leverage data from 303 references to assess the top providers and optimize business value.
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- Hybrid IT environments spanning mainframe and legacy systems, private clouds and hyperscale cloud providers (like AWS, Google and Microsoft) are becoming the norm, and like their large customers, top outsourcers are struggling to ensure the availability of the complex set of skills, tools and processes needed to manage hybrid infrastructure on a consistent, global scale
- Some outsourcers are finding it hard to deliver the complex tasks and skills required to execute cloud-first project work (assess and migrate) consistently and on a global scale, leading to serious problems with the customers' initiative and the overall relationship
- Some outsourcers are struggling to delight their customers with the management and optimization of a hybrid IT infrastructure, and while this is only affecting a minority of workload (10%) and customers (25%) so far, this requirement is growing fast due to cloud-first initiatives, as confirmed by 65% of references