Gartner Research

Gartner Magic Quadrant for Operations Support Systems


This Magic Quadrant rates major vendors that sell end-to-end OSSs to communications service providers in the global marketplace. The OSS becomes a critical incubator that enables CSPs to shift from traditional to digital service provider.

Published: 29 November 2016

ID: G00293530

Analyst(s): Martina Kurth , Amresh Nandan

Table Of Contents

Market Definition/Description

  • OSS Functionality
  • Market Evolution

Magic Quadrant

  • Vendor Strengths and Cautions
    • Amdocs
    • Comarch
    • Ericsson
    • Hewlett Packard Enterprise
    • Huawei
    • IBM
    • Netcracker
    • Nokia
    • Oracle
    • ZTEsoft
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


  • Recommendations

Market Overview

  • Process- and Technology-Driven OSS: Best-of-Suite Approach
  • Enabling Third-Party Ecosystems for Digital Business Models
  • OSS/BSS Enabling IOT Frameworks
  • CEM Embraces Networks and OSSs
  • Vendors Not in the Magic Quadrant

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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