Gartner Research

Implement IT Change and Configuration Management Before Developing a CMDB

Published: 03 January 2017

ID: G00318869

Analyst(s): Roger Williams , Kenneth Gonzalez


Infrastructure and operations leaders often struggle to determine when and where to start a configuration management database initiative. Implementing a change and configuration framework will increase the odds of success.

Table Of Contents
  • Key Challenges



  • Choose High-Quality Configuration Tools and Data Sources
    • Identify Candidates
    • Select Sources
    • Implement Controls
  • Develop a Roadmap for IT Change and Configuration Management Process Improvements
    • Starting With IT Change Management Improvements
    • Starting With Configuration Management Improvements
  • Sequence Project Activities Based on Organizational Maturity

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