Gartner Research

How to Measure the Perfect Order

Published: 09 February 2017

ID: G00320349

Analyst(s): Debra Hofman

Summary

Turn to perfect order if you are a supply chain leader searching for a comprehensive supply chain metric to measure the overall effectiveness of customer service transactions. Use this research to clarify the perfect order metric and decide whether it's something you want to pursue.

Table Of Contents
  • Key Challenges
  • Recommendations

Introduction

Analysis

  • Order Level Versus Line Level: Aim for Order Level
  • Distinguish Between Customer Request Versus Commit Dates
  • Measure Complete and On-Time as Your Customer Experiences Them
  • Migrate to Perfect Order Over Time

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