Gartner Research

Share-Listen-Adapt: Connect Employees to Successful Change Outcomes

Published: 07 March 2017

ID: G00324280

Analyst(s): Elise Olding, Christie Struckman

Summary

Employees can strongly facilitate or actively derail business transformation efforts. One reason is the connection employees feel for the transformation. Chief information officers need to develop a communication methodology that ensures their change efforts build understanding and engagement.

Table Of Contents

Analysis

  • Proven Practice 1: Share
  • Proven Practice 2: Listen
  • Proven Practice 3: Adapt
  • Repeat the Cycle
  • It's Not a "One Size Fits All"

Case Studies

  • Not Following a Share-Listen-Adapt Communication Model
  • Following a Share-Listen-Adapt Communication Model: First Example
  • Following a Share-Listen-Adapt Communication Model: Second Example

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