Gartner Research

Survey Analysis: Process-Centric Technologies Increase Revenue, Not Just Reduce Costs

Published: 15 March 2017

ID: G00324379

Analyst(s): Janelle Hill , Bruce Robertson


Hard goods enterprises lead services industry enterprises in BPM maturity by using process-centric technologies not only to cut costs and drive efficiencies, but also to drive revenue and other business-positive benefits. CIOs can use such technologies to increase business while optimizing costs.

Table Of Contents

Survey Objective

Data Insights

  • Finding No. 1. Process-Centric Technologies Increase Revenue, Not Just Reduce Costs
  • Finding No. 2. Service Industries Have the Most to Gain From Process-Centric Technologies
  • Finding No. 3. An Integrated View of Process That Cuts Across Organizational Boundaries Delivers Greater Benefits
  • Combine Technologies for Greatest Impact
  • Methodology
  • Definitions

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.