Gartner Research

Forecast Analysis: IT Services, Worldwide, 1Q17 Update

Published: 22 March 2017

ID: G00327730

Analyst(s): David Ackerman , Susanne Matson , Allie Young, Mika Rajamaki, Ed Anderson , Cathy Tornbohm , Gregor Petri , Sandra Notardonato , Fred Ng, Arup Roy , Patrick Sullivan , Sid Nag , TJ Singh , Susan Tan , Julie Short, Tina T. Tang, Christine Tenneson , Jacqueline Heng, Helen Huntley , Dean Blackmore , Gianluca Tramacere


The 2017 worldwide IT services market is forecast to grow 2.3% in U.S. dollars (4.6% in constant currency). Digital business, intelligent automation services, and service optimization and innovation drive growth. Expected U.S. government policy shifts will add short-term growth to the U.S. market.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • U.S. Policy Direction Shift to Impact the IT Services Market
  • Consulting and Implementation: Digital Projects Are Key Drivers of Growth
  • ITO: Intelligent Automation Services Will Have No Visible, Direct Correlation to Decreased Pricing Until 2018
  • BPO: Prolonged Uncertainty Due to RPA and Artificial Intelligence Options
  • Product Support Services


  • Consulting and Implementation
  • ITO
  • BPO

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