Gartner Research

How to Select a Managed Print Services Provider

Published: 10 May 2017

ID: G00328299

Analyst(s): Ivo Tsvyatkov


Managed print services can reduce printing costs by 10% to 30%. Sourcing and vendor management leaders must carefully choose an MPS provider to optimize their print fleet and free up IT staff for other urgent needs. Adopt the evaluation criteria in this document to ensure success with your RFP.

Table Of Contents
  • Key Challenges


  • Beyond MPS


  • Evaluate Providers' Needs Assessment Capabilities
  • Evaluate Service Delivery Capabilities
  • Evaluate Customer Communication and Oversight
  • Evaluate the Equipment Supported
  • Evaluate Partnerships
  • Evaluate the Provider's Track Record for MPS and Workflow Optimization
  • Evaluate the Adaptability and Flexibility of Services
  • Evaluate for Accurate and Auditable Billing
  • Evaluate Upscaling and Downscaling Flexibility
  • Evaluate Printing Security
  • Evaluate IT Printing Architecture Support
  • Evaluate Program Management and Staffing Services
  • Evaluate Geographical Range
  • Evaluate Business Process Optimization and Automation Services
  • Evaluate Emerging Service Areas
  • Evaluate Environmental Optimization
  • Evaluate End-of-Contract Concerns

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