Business users are increasingly leveraging integration software as a service for simple integration tasks. As their requirements typically do not distinguish between application and data integration, application leaders must be prepared to address demand for frictionless integration.
Impacts and Recommendations
- As digitalization accelerates business transformation, business users are increasingly performing self-service tasks to integrate data and applications using iSaaS
- Citizen integrators seek to perform integration tasks as a whole, and generally do not differentiate the processes of integrating data and applications, thus spurring application leaders to re-evaluate traditional integration practices
- Demand for seamless integration patterns has driven iSaaS providers to offer citizen integrator tools that combine data and application integration for shared and sustainable benefits to support HIP capabilities
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