Gartner Research

Magic Quadrant for Utilities Customer Information Systems

Published: 19 June 2017

ID: G00311255

Analyst(s): Zarko Sumic

Summary

We provide updated vendors' positioning in this important utility software market. CIOs should use this research to identify vendors that address evolving business needs in billing and customer service areas such as rising consumers' expectations and the impact of sector digital transformation.

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Advanced Utility Systems
    • Cayenta
    • efluid
    • Ferranti Computer Systems
    • Fluentgrid
    • Engineering
    • Indra
    • Itineris
    • Open International
    • Oracle
    • SAP
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

Market Overview

  • Pace Layering as an Architectural Approach to Address Emerging Requirements

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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